Create a Non-Crisis Case

 

Non-crisis cases require a different set of information than crisis cases.  You must search for or create a new case before beginning this step.

There is an option to "Save & Continue" at the bottom of the page.  If you are in a location with unreliable internet, it is recommended to save the information on this page as you go.

Fill out "Caller" information in the details tab.  Include who the case will be assigned to and the "Case Type" Any field that has an asterisk is a required field.
Fill out the "Consumer" information and then press "Save & Continue" Note: If the "Save & Continue" button does not do anything when you click it, you have missed a required field(s).  Scroll back up the screen to see which required field(s) may have been missed.
Next, fill out the "Evaluation Request" on the "Dispatch" tab and choose the non-crisis team in the drop down under "Team Requested"
Fill out the Dispatch Details.   Remember, only fields with an asterisk are required however, the more information, the better
Filling out Context allows you to give more information about where the consumer is or additional details.
Fill out the Safety Information and Close information.  From there, you can choose either "Send Dispatch" or "Save & Continue"